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Shipping + Returns

What Are your shipping OPTIONS?

I have products shipping from my gallery and my printer. Products from my gallery include greeting cards and posters. Those shipping times and rates range from 1-10 business days. 1 business day to pull and package, and 1-9 business days for standard shipping. Faster shipping options are available in the chart below..

If you are ordeing cards and posters at the same time. They are shipped separate from each other because the posters come in a tube and the cards will not fit in the tube. Please plan for 2 separate shipping prices that will be applied.

Gallery Shipping Rates and Times (for greeting cards and posters):

GREETING CARDS

SHIPPING and HANDLING PRICES FOR GREETING CARDS from my gallery are based on this cart below:

*allow one additional business day to pull and package the item(s)

POSTERS

SHIPPING and HANDLING PRICES FOR POSTERS from my gallery are based on this cart below:

*allow one additional business day to pull and package the item(s)

Printers Shipping Rates and Times (for all prints not including posters): Please allow 1-2 days for basic production of the image. If you are ordering a frame with your image add one more day to that. If you are ordering acrylic allow for 5 business days for production of the print.

Standard shipping is 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

What is your Policy on Returns/Exchanges/Refunds?

My policy here at Helen Thomas Robson by Design, is I want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us at (931) 614-0061 or email us HERE and include your order number and a brief description of what’s going on. Someone from our gallery will contact you to see how we can help.

There’s a 15% restocking fee that is applied for any order canceled or exchanged.

How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletterHERE!

You can also follow me on my social media pages I post about new work, promos, events, stories!

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.